1. Downloading Your Products
How can I access my digital product order?
Once your payment is processed at checkout you’ll be able to download your products there but you'll also receive a confirmation email containing an additional digital download.
How do I get updated versions of the pack?
Whenever we release an update or add new assets to a pack you've purchased, you will automatically receive an email with a fresh download link. This is sent directly to the email address you used during checkout. If an update has been announced but you haven't received it, please make sure to check your spam or promotions folder!
What should I do if I didn’t receive a confirmation email and/or digital download email?
First, please allow five minutes for the email to arrive and check your email spam box for the emails. If you still can’t find them, please contact parinktoon@gmail.com and confirm the name and email that should be associated with the order. Please be sure to include a link to the listing you purchased the digital product from.
I’m having trouble downloading or opening my digital product
If nothing happens when you click the download link, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.If your computer states that the file has been corrupted, delete the file and try downloading it again. If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. Please download the required program and try opening the file again.
2. Payments, Billing, and Refunds
Are there any subscription fees or hidden costs?
No. We don’t offer any subscription plans, and there are no hidden fees or royalties — you only pay once per product.
Do you offer refunds?
Due to the nature of digital products, we generally don't offer refunds. However, if you have technical issues, our support team is here to help!
3. Licensing and Usage Rights
Do I need to credit Parinkton when I use the assets?
No credit is required at all. You're more than welcome to tag or mention us if you feel like it, but there's never any obligation.
Are the assets royalty-free?
Yes. All assets are 100% royalty-free, fully original, and cleared for use without any copyright issues.
4. General Questions
What are your customer support hours?
We’re available 7 days a week and typically respond within a few hours. Our support team operates from the European time zone, so there may be a delay during nighttime hours.